This extensive 15-day upskill program is meticulously designed to cover all aspects of butler service, ensuring participants acquire the necessary skills and knowledge to excel in their roles. The program is divided into several comprehensive modules, each focusing on a critical area of expertise.

1. Personality & Self-Development

• Soft Skills: Develop essential interpersonal skills, including effective communication, empathy, and active listening, to enhance guest interactions.

• Communication Skills: Improve both verbal and non-verbal communication, ensuring clarity, professionalism, and the ability to cater to diverse guest needs.

• Housekeeping & Grooming: Focus on personal grooming standards and the principles of maintaining a professional appearance, while mastering housekeeping tasks to ensure a pristine environment.

2. Housekeeping & Facility Management

• Rooms Upkeep: Learn the techniques required to maintain and service guest rooms to the highest standards of cleanliness, comfort, and organization.

• Indoor & Outdoor Facility Management: Gain expertise in managing both indoor and outdoor spaces, ensuring that all facilities are well-maintained and presentable at all times.

• Cleaning Agents and Usage: Understand the various types of cleaning agents, their proper application, and safety measures to maintain cleanliness while protecting surfaces and equipment.

• Linen Management: Develop skills in managing linen inventories, focusing on quality control, proper handling, and storage.

• Deep Cleaning Techniques: Master advanced deep cleaning methods to maintain a sanitary and pristine environment, ensuring all areas meet the highest standards.

• Inventory Control and Record Maintenance: Learn effective inventory management techniques, including tracking, ordering, and maintaining accurate records for all housekeeping supplies.

3. Food & Beverage Management – Service

• Food Safety & Hygiene: Ensure rigorous adherence to food safety and hygiene standards, protecting guest health and maintaining compliance with legal requirements.

• Types of Service: Gain proficiency in various types of service, including formal, casual, and buffet-style dining, tailored to the specific occasion.

• Table Setting and Dining Etiquette: Perfect the art of table setting, understanding the nuances of dining etiquette to provide a refined and elegant dining experience.

• Sustainability & Wastage Management & Reduction: Implement effective strategies to minimize waste, manage resources efficiently, and promote sustainable practices within food and beverage operations.

4. Food & Beverage Management – Culinary

• Culinary Skills – Regional Basic Cooking Skills: Develop fundamental cooking skills, with a focus on regional dishes, enhancing the ability to prepare and present a variety of meals.

• Understanding Cutlery & Crockery: Gain comprehensive knowledge of the appropriate use of cutlery and crockery, enhancing the overall dining experience.

• Menu Setting – Local Cuisine & Continental: Learn how to craft menus that feature local and continental cuisines, catering to diverse guest preferences.

• Beverage Management – Alcoholic & Non-Alcoholic: Master the art of beverage management, including the selection, service, and pairing of alcoholic and non-alcoholic beverages.

• Wine & Spirits, Food & Wine Pairing: Develop expertise in wine and spirits, including mixology and the principles of pairing food with wine to elevate the dining experience.

5. Health, Safety & CPR

• Certified CPR Administration in an Emergency: Receive training and certification in CPR, ensuring preparedness to respond to medical emergencies.

• Fire & Safety Drills and Knowledge of Fire Fighting Equipment Maintenance: Learn fire safety protocols, including conducting drills and maintaining fire-fighting equipment, to ensure a safe environment for guests and staff.

6. Accounting & Records Management

• Budgeting & Planning: Develop skills in creating and managing budgets, ensuring financial efficiency and the ability to plan for future expenses.

• Expense Tracking: Learn how to meticulously track expenses, maintaining accurate financial records to monitor spending and identify cost-saving opportunities.

• Cost Saving Measures: Implement strategies to reduce costs while maintaining high standards of service and quality.

• Bills & Settlement: Gain expertise in handling billing processes, ensuring accurate and timely settlement of accounts.

• Reporting and Record Maintenance: Master the art of maintaining detailed financial records, ensuring transparency, accountability, and ease of reporting.

Duration: 15 Days , 100 hours ( mon-sat )

Age Group: 21 Years and Above

Eligibility: Working Hospitality Professionals

Program Fee: ₹35,000 + GST

Target Audience: English-speaking working professionals in the hospitality industry.